Accommodation Terms and Conditions

Article 1 (Application of these Terms)

1    Accommodation contracts and related agreements concluded between the Hotel and the Guest shall be governed by these Terms and Conditions, and any matters not stipulated herein shall be governed by laws and regulations or generally established customs.

2    Notwithstanding the provisions of the preceding paragraph, the Hotel may enter into special agreements to the extent that such agreements do not violate the purpose of these Terms and Conditions, laws, and customs.

Article 2 (Refusal of Accommodation Contracts)

The Hotel may refuse to conclude an accommodation contract in the following cases:

• 1)    When the application for accommodation does not comply with these Terms and Conditions.
• 2)    When the hotel is fully booked and there is no room available.
• 3)    When the person seeking accommodation is deemed likely to conduct themselves in a manner that violates laws and regulations, public order, or good morals regarding their accommodation.
• 4)    When the person seeking accommodation is deemed to be a designated crime syndicate, a designated crime syndicate federation, its members, related persons, or other anti-social forces (hereinafter referred to as “Anti-Social Forces”) as defined in the “Act on Prevention of Unjust Acts by Organized Crime Group Members”.
• 5)    When the person seeking accommodation is a corporation or other organization whose business activities are controlled by Anti-Social Forces.
• 6)    When the person seeking accommodation is a corporation or other organization, and any of its officers or directors falls under the category of Anti-Social Forces.
• 7)    When the person seeking accommodation is clearly recognized as being infected with a contagious disease.
• 8)    When a burden exceeding a reasonable range is requested regarding the accommodation.
• 9)    When the hotel is unable to provide accommodation due to natural disasters, facility malfunctions, or other unavoidable reasons.
• 10)   When the person seeking accommodation is deemed likely to cause significant annoyance to other guests.
• 11)    When the person seeking accommodation behaves or speaks in a way that causes significant annoyance to other guests.
• 12)   When the person seeking accommodation speaks or behaves in a way that interferes with the execution of duties by the Hotel’s officers or employees.
• 13)   When the person seeking accommodation is deemed likely to bring in dangerous goods (firearms such as stoves, petroleum products), drugs whose possession or use is legally prohibited, or items harmful to the human body.
• 14)   When the person seeking accommodation is someone who has previously fallen under the application of Article 6, Paragraph 1, Item 1, 4, or 5.
• 15)   When there are other justifiable reasons.

Article 3 (Declaration of Name, etc.)

1    A person intending to apply for an accommodation contract with the Hotel shall notify the Hotel of the following particulars:

• 1)    The Guest’s address, name, and telephone number.
• 2)    Date of accommodation, estimated time of arrival, applicant’s telephone number, and name.
• 3)    Other matters deemed necessary by the Hotel.

2    If a guest requests to extend their stay beyond the accommodation date mentioned in Item 2 of the preceding paragraph during their stay, the Hotel shall process it as a new application for an accommodation contract at the time such request is made.

Article 4 (Establishment of Accommodation Contracts, etc.)

1    The accommodation contract shall be deemed established when the Hotel accepts the application described in the preceding Article.

2    When the accommodation contract is established, the Hotel may request the payment of a deposit, up to the maximum amount of the accommodation fee for the accommodation period (or for 3 days if the period exceeds 3 days), by a specified deadline. In this case, the Guest shall pay the said deposit by the deadline specified by the Hotel.

3    The deposit mentioned in the preceding paragraph shall be applied to the penalty stipulated in Article 5 when applicable, and if there is any remaining balance, it shall be refunded.

Article 5 (Cancellation of Accommodation Contracts by the Guest)

1   If the applicant for an accommodation contract cancels all or part of the accommodation contract, the Hotel shall charge a penalty as listed in Appended Table 1.

2   If the Guest does not arrive by 5:00 a.m. on the day following the scheduled accommodation date without prior notice, the Hotel may treat the accommodation contract as having been canceled by the applicant and process it accordingly.

3   In the case of the preceding paragraph, if it is proven that the failure of the Guest to arrive by 5:00 a.m. on the day following the scheduled accommodation date without prior notice was due to delays in trains, airplanes, or other public transportation, or other reasons not attributable to the Guest, the penalty mentioned in Paragraph 1 shall not be charged.

Article 6 (Cancellation of Accommodation Contracts by the Hotel)

1   The Hotel may cancel the accommodation contract in the following cases

• 1)   When it falls under Article 2, Items 3 to 15.
• 2)   When the particulars stipulated in each item of Article 3, Paragraph 1 are not provided.
• 3)   When payment of the deposit stipulated in Article 4 is requested but not made by the deadline.
• 4)   When a person other than the registered guest is allowed into the guest room.
• 5)   When the Guest does not comply with prohibited actions such as smoking in bed, tampering with firefighting equipment, or other matters stipulated in the Terms of Use established by the Hotel.

2   If the Hotel cancels the accommodation contract pursuant to the provisions of the preceding paragraph, and if there is a deposit already received, the Hotel shall refund the remaining balance after deducting the accommodation charges incurred up to the cancellation of the accommodation contract.

Article 7 (Registration of Accommodation)

The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation:

• 1)   The particulars of Article 3, Paragraph 1, Item 1.
• 2)   For foreigners, nationality, passport number, port of entry, and date of entry (A copy of the passport will be required. However, this does not apply if possessing a residence card issued by Vietnam).
• 3)   Date of departure.
• 4)   Other matters deemed necessary by the Hotel.

Article 8 (Check-in and Check-out Times)

1    The time the Guest can enter the Hotel (check-in time) is from 2:00 p.m., and the time to leave the Hotel (check-out time) is 12:00 noon.

2    As a general rule, the Hotel will not extend the check-out time beyond 12:00 noon.

3    The time period from 12:00 noon to 2:00 p.m. is the room cleaning time, so guests staying for two or more consecutive nights may not, as a general rule, enter the guest room or the guest room floor during this time period. However, if the Hotel accepts a request from the Guest that room cleaning is unnecessary, the Guest may stay in the room even between 12:00 noon and 2:00 p.m. Please manage your valuables yourself, as the Hotel shall not be responsible for any loss or damage.

4    If you stay at the Hotel past 12:00 noon on your departure day, 100% of the accommodation fee will be charged (Guests wishing to extend their stay must notify the front desk by the check-out time, and if the Hotel approves, an extension or additional night stay will be possible. In this case, the extension fee or additional stay fee shall be paid when the Hotel approves the extension or additional stay.).

5    Notwithstanding the preceding paragraphs, the Hotel may change the check-in and check-out times.

Article 9 (Payment of Fees)

1    Accommodation charges shall be paid by the Guest at the front desk of the Hotel by the time of check-in.

2    Accommodation charges will not be refunded even if the Guest voluntarily chooses not to stay after having started to use the guest room.

Article 10 (Compliance with Terms of Use)

The Guest shall observe the Terms of Use established by the Hotel within the Hotel premises.

Article 11 (Responsibilities of the Hotel)

1    The Hotel’s responsibility under the accommodation contract begins at the earlier of when the Guest registers for accommodation at the front desk or enters the guest room, and ends when the Guest vacates the room to depart.

2    If the Hotel cannot provide a guest room to the Guest due to reasons attributable to the Hotel, the Hotel shall mediate other accommodation facilities under the same or similar conditions for the Guest, unless it is difficult to provide other facilities due to natural disasters or other unavoidable reasons. In this case, if the accommodation charge for one night at the mediated facility on the day the room cannot be provided exceeds the accommodation charge for one night at the Hotel at the time of reservation, the Hotel will pay the difference.

Article 12 (Handling of Deposited Items, etc.)

1    If loss, damage, or other harm occurs to items (including cash and valuables; the same applies hereinafter in this Article) deposited at the front desk by the Guest, the Hotel shall compensate for the damage up to a maximum of 8 million Dong, except when the damage is caused by force majeure. The same shall apply even if the Guest declares the type and value of the cash and valuables.

2    Regarding items brought into the Hotel premises by the Guest but not deposited at the front desk, the Hotel shall not be held liable for loss, damage, or other harm unless there is intentional or gross negligence on the part of the Hotel.

Article 13 (Storage of Baggage or Belongings)

1    If the Guest’s baggage arrives at the Hotel prior to their stay, the Hotel will responsibly store it only if the Hotel has agreed before its arrival, and will hand it over to the Guest when they check in at the front desk.

2    If a Guest’s baggage or belongings are left behind at the Hotel after checking out, the Hotel will keep them for one month including the day of discovery, after which valuables will be handed over to the nearest police station, and other items will be disposed of. Furthermore, food, drinks, and magazines will only be kept on the day of discovery and disposed of after that day passes.

Article 14 (Responsibility for Parking)

When the Guest uses the Hotel’s parking lot, the Hotel merely lends the parking space and does not assume responsibility for managing the parked vehicle, regardless of whether the vehicle key has been deposited. However, if damage is caused by the intentional or gross negligence of the Hotel in managing the parking lot, the Hotel shall be liable for compensation.

Article 15 (Responsibility of the Guest)

If the Hotel suffers damage due to the intentional or negligent acts of the Guest, the Hotel may claim compensation for such damage from the Guest.

Article 16 (Exclusive Agreed Jurisdiction and Governing Law)

All disputes arising in connection with these Terms and Conditions shall be resolved in a Vietnamese court having jurisdiction over the location of the Hotel, in accordance with the laws of Vietnam.

Terms of Use

To maintain the public nature of the hotel and ensure a safe and comfortable stay for our guests, we ask you to observe the following rules based on Article 10 of the Accommodation Terms and Conditions. If you do not follow these rules, we may cancel the accommodation contract in accordance with Article 6.

(1)   Do not use guest rooms for purposes other than accommodation without permission.

(2)   Do not sublet guest rooms without permission.

(3)   Do not use guest rooms or the lobby as a substitute for an office or business place.

(4)   Do not use heating or cooking equipment, pressing irons, or items that may cause a fire inside the premises. However, this does not apply to equipment provided by the Hotel for guests’ use.

(5)   To prevent fires, do not smoke in bed, in other places prone to fire, or in places other than the designated smoking areas of the Hotel.

(6)   Do not engage in loud voices, singing, or disruptive behavior within the premises or guest rooms that may cause disgust or annoyance to other guests.

(7)   Do not bring the following items into the premises:

• (a)   Animals, birds
• (b)   Items emitting foul odors (durian, jackfruit, etc.)
• (c)   Excessively large quantities of items
• (d)   Easily ignitable or flammable items such as explosives or volatile oils
• (e)   Firearms, swords, or drugs that are not legally permitted to be possessed
• (f)   Other items that the Hotel deems likely to impair the safety or comfort of other guests.

(8)   Do not engage in gambling or any other acts contrary to public order and morals within the premises.

(9)    Do not invite third parties other than registered guests into the guest room.

(10)    Do not use the facilities and items in the hotel for purposes other than their intended use.

(11)    Do not take hotel items outside or move them to other places within the hotel.

(12)    Do not attach items to the hotel’s buildings or facilities, or move them to other places.

(13)    Do not display items on windows, etc. that would impair the external appearance of the hotel.

(14)    Do not distribute advertisements, sell goods, solicit donations or signatures, etc. to other guests within the premises.

(15)    Do not leave shoes or other belongings in the hallways or lobby.

(16)    Do not bring food or drinks provided by our company into the guest room, and do not bring an unreasonable amount or content of food or drinks purchased by yourself into the guest room. Also, do not order food delivery from outside.

(17)    If you wish to change the number of days of your stay, please notify the hotel front desk in advance. (18) If you wish to extend your stay, please pay the accommodation fee for the extension at the time of requesting the extension.

(19)    Persons with tattoos are not allowed to use the large public bath of the Hotel.

(20)    Heavily intoxicated persons are refused the use of the Hotel’s large public bath and the bath in the guest room.

(21)    Please consume the breakfast provided by the Hotel at the location designated by the Hotel.

(22)   Do not leave valuables or expensive items unattended in the guest room; please carry them with you when you leave.

(23)   Accommodation fees will not be discounted or refunded regardless of whether or not you consume the breakfast provided by the Hotel.

(24)   The following organizations and individuals are refused the use of all facilities within the Hotel:

• (a)    Designated crime syndicates, designated crime syndicate federations, its members, related persons, or other anti-social forces as defined in the “Act on Prevention of Unjust Acts by Organized Crime Group Members” (hereinafter referred to as “Anti-Social Forces”).
• (b)    Persons affiliated with corporations or other organizations whose business activities are controlled by Anti-Social Forces.
• (c)    Those who are recognized as having committed assault, injury, threat, extortion, coercive unjust demands, or similar acts.
• (d)    Those who are unable to ensure their own safety due to mental weakness, self-loss caused by drugs, etc., or those who may pose a danger, fear, or anxiety to other guests.
• (e)    Those who violated the Hotel’s Terms of Use and did not stop their behavior immediately despite being warned by the Hotel.

Appended Table 1: Penalties (Related to Article 5, Paragraph 1)

The percentages in the table indicate the ratio to the accommodation fee determined when the accommodation contract was established. The penalty amount is calculated by multiplying the total accommodation fee corresponding to the canceled guest room by the ratio stated in the table above, determined according to the date and time of cancellation.

Handling of Personal Information

◎ Concept of Privacy

Super Hotel pays maximum attention to privacy protection. The concept of privacy at Super Hotel is as follows.

◎ Scope of Application of the Privacy Concept

The privacy concept applies when customers use Super Hotel’s services (such as internet reservations). In addition, personal information collected when customers use Super Hotel’s services is managed in accordance with the privacy concept. Personal information shared by Super Hotel’s business partners with Super Hotel is also managed in accordance with the privacy concept. Super Hotel’s privacy concept does not apply to individuals or companies that Super Hotel does not directly manage.

◎ Collection and Use of Information

Super Hotel asks for personal information or obtains it automatically when customers register as members. The personal information Super Hotel asks for is limited to what is necessary for using Super Hotel’s services (such as internet reservations). When customers register as members with Super Hotel, Super Hotel asks for their name, email address, gender, postal code, address, etc. Once a customer registers as a member with Super Hotel and logs into Super Hotel’s services, the customer is no longer an unknown person to Super Hotel, and we can understand how they are using our services. Super Hotel automatically receives information such as the customer’s IP address, cookie information, pages viewed by the customer, and the customer’s usage environment from the customer’s browser, and records it on our server.

Super Hotel broadly uses this information for the following five purposes:

1.    To customize the content that customers see on Super Hotel’s pages.
2.    To further enhance the contents of products and services.
3.    To accurately inform customers of information such as special services and new products.
4.    To contact customers as necessary.
5.    To conduct investigations regarding usage conditions, usage environments, etc., and to provide various reports to internal departments.